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The Giant Cluster That Is Warranty

Posted by mattsequipmentrepair@gmail.com on July 20, 2017 at 11:00 PM

I encounter more and more shops that are refusing to do warranty work. To be a warranty center, you have to meet each manufacturers requirements, and this can be expensive to due. Many also have education requirements, and then warranty does not pay as well as non-warranty work. Then we come to knowing the rules, and that is today's story:

 

I had a customer that call Cub Cadet (MTD) who referred them to me for a riding owner that would not start. Customer service told the customer that it was still under warranty and that I could take care of it. He brought me the mower, the problem was that the valves had gotten too loose, which raised compression to the point that it would not turn over. So, I adjusted the valves and the problem was solved.

 

But now we get to the warranty part of this story. This mower was two and a half years old and MTD stated that it had a 3 year warranty. Engine warranty is handled separately, in this case it was a Kohler issue, but Kohler only has a two year warranty on the engine, so in the third year engine warranties are covered by MTD. No problem, that just means that I file the warranty with MTD instead of Kohler, except this was a valve adjustment. Kohler will cover valve adjustments as a warranty issue, but MTD will not saying that adjustments are part of maintenance and not warranty. So because the warranty has moved from Kohler to MTD, it is no longer covered.

 

Luckily this was a cheap repair, but I still had to explain this convoluted story of how warranty coverage does not work to the customer. This is also a shinning example why why more and more shops are refusing to to warranty work all together.

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5 Comments

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Reply Jamisonwew
2:08 PM on December 18, 2017 
Shops that require protection for high risk goods held on the premises will usually need to declare the total values of each stock item. High risk shop stock and goods are those that attract thieves and are expensive to replace. Examples of high risk stock items are electronic equipment, cigarettes, and tobacco, designer clothing, computers and digital equipment, software, computer games and consoles, drugs pharmacy and medicines, watches and jewellery, mobile phones and radios, photographic equipment, power tools, TVs, DVDs, CDs and Wines and Spirits.

If your shop has high risk stock you can reduce the cost of your premiums by having adequate security in place. This includes an insurance company approved burglar and fire alarm, window grills, shutters and bars, CCTV and sprinklers. Many shop insurers will only offer stock cover if the minimum levels of security are in place for all shops, regardless of the stock contents held. A lot of insurers may offer further large discounts to the premium if the shop owner lives on or above the premises and is there at night.

Shops by their very nature deal with members of the public and a good insurance policy will usually contain liability cover as standard. This should include Public Liability of up to ?2,000,000 for any one claim by a member of the public who may suffer loss or injury visiting the shop.

If you employ staff all policies will offer Employers Liability cover of up to ?10,000,000 one event and because shops sell goods and services, Products Liability cover of ?2,000,000 for any one period of insurance.

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