Matt's Equipment Repair




Posted by on November 15, 2015 at 1:15 PM

I talk with a lot of people who have a had time finding a shop that will work on their generator when they don't have one of the top name brands.  If you have a Honda it is easy, you just go to a Honda shop, and Honda has great support for those shops, but Honda generators are very expensive not everyone has one.  So, many people buy Champions, or other imported generators, and then when they brake, they cannot find a shop that will work on them.  I work on all brands, this is the part where I get to call many other shops a bunch of pansy asses that aren’t good enough to work on all brands, they make a lot of excuses why, but either you can fix a generator or you can't.

One of the problems on cheaper generators, is support from the company who makes them.  I see a lot of Champion generators, and as far as the Chinese imports go, this is one of the better brands for having parts and service support available.  One of the worst companies that I have encountered is All Power, these are sold at O'Reilly's auto parts.  I had one customer who bought a number of these, and if there is a brand that I recommend that you avoid it is this one.  Parts are very hard to find, and there is no service help available.  I emailed the company about becoming a service center for them and they replied with an email saying that they forwarded my email to a different department at some Chinese named company, and I never heard from them again.  They are a perfect example of the type of company to avoid.  When people ask me what to buy or not to buy, I always ask whether or not you can get service for the product.  The top brands are usually the best, but not everyone can spend that much money.

So when it comes to cheaper generators my recommendations are Champion, Coleman, and Generac.  These companies do have service and technical help available.   Generac is an American company that is selling at very competitive prices.  One thing that you can do when deciding what to buy is to call the company and tell them that you have a generator with a problem and ask where the nearest service center is, then call that service center and ask questions.  Some companies may tell you that the nearest service center is 200 miles away, or the might not have any.

I do work on most all brands, even the brands without the support of their companies, many parts like capacitors and diodes are generic and can be found from other sources.  I don't turn people away like many shops do just because you bought your generator at Harbor Freight.  If you need something fixed just come see me.

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1 Comment

Reply NeooTew
8:39 AM on October 17, 2019 
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